An Access Number (DID): A phone number that you dial in order to receive the callback. It usually starts with area code 1 305 or 1 786. For example: +1 305 444 2211. A Callback Number: The phone number from which you would like to make your international calls (this is where you'will receive the callback). A Group Number: Customer account number starting with the letter G.

No, you will not get charged by your local provider when using our Callback service. To place a call through our network, you dial your access number and hang up at the first ring. Because the call is not completed, you will not be charged by your local telecommunications provider.

If you do not use our callback service at least once every 120 days on a specific access number, then that specific access number will be disabled for non-usage.

You will receive an e-mail from us notifying you about the disabled access number(s) with the option to reactivate it. You may incur a monthly fee of $2.00 upon reactivation. If you request a new DID, the monthly charge of $2.00 will also apply.

There are no setup fees or monthly fees for the Callback service and for the Virtual Calling Card service.

Your credit card will be charged with a fix fee. For ecry charge services you get an Invoice.
Please note: Upon signing up, you have pre paid your use. Please make sure that you have sufficient funds for using the service. By every new call you get information status on your account. You have access via the interenet to get a detail calling report to.

Virtual Calling Card is the name of our calling card not a physical card. It is a PIN number that gives you access to our network from over 30 countries around the world. Upon signing up, you will be given a list of our toll free numbers where the service is available. To use the service, you will dial the toll free number corresponding to the country where you are located and enter your ten-digit PIN when you hear the prompt. The Virtual Calling Card is convenient because you do not need to pre-register your phone number, as the Callback service requires you to do so. Please go to Project and Servises, Virtual Calling Card to learn more about this service.

Yes, you can. You just need to change your current callback number to the phone number where you will be staying. You can easily do so by going to My Account Management in our home web page, add your customer details with the new callback required number.

A speed dial number is a destination phone number you wish to record in our system's memory. For a faster connection to your most frequently called numbers, our system allows you to pre- record up to 99 numbers (speed dial numbers). You can add or change your speed dial numbers to one or all of your access numbers online at My Account in Home web page,

1. Dial your access number then hang-up at the first ring. (As you were calling the USA)
2. Within 5 to 12 seconds, our system will call you back at your registered callback number.
3. Answer your phone, and you will hear a voice prompt in English asking you to "Please enter your destination number followed by the # key" As soon as you start hearing this message, you may dial your international number. For calls outside the USA, Canada and the Caribbean: 011 + Country Code + Area Code + Phone Number + # key For calls within the USA, Canada and the Caribbean: 1 + Area Code + Phone Number + # key At the end of your call, you may either press # key three times (# # #) to make another call or press * key three times (* * *) to disconnect from our system and ensure that your billing session is terminated.

Dial # key 3 times (###) if you made a mistake or if you want to place another call without having to hang-up.

There is no need to hang up. You simply need to press the # key 3 times (###) and this will allow you to place another call.

Dial * key and # key (* #) to re-dial the last number.

Dial * key 3 times (***) to disconnect the service.

You can change your callback number online at My Account Management in our home web page, add your customer details with the new callback required number.

You should have your Account Number (Group Number) ready whenever you are emailing or calling SIM Mobile Services. A sample account number is "G444333". Your account number was sent to you in your first confirmation letter by e-mail. Alternatively, if you cannot provide the Group Number please have your access number (DID) ready. The access number (DID) is the number you call to trigger the callback.

This means that the funds available on the access number (DID) is running low. To resolve this issue you can send additional funds or reallocate funds from another of your DIDs (access numbers.) If you wish to reallocate funds please email details of your request to Esta dirección electrónica esta protegida contra spambots. Es necesario activar Javascript para visualizarla . Make sure to include your Group Number, the DIDs (access numbers) involved, and reallocation amounts in the email request.

If you have forgotten your password and/or group number you can have them emailed to you. To do this go to My Account Management in our home web page, and select the option that says, "Forgot your password."

When a customer updates the credit card information on file with SIM Mobile Services, We verify that all the information is correct. If any information is wrong the bank will rejected the debit and SIM Mobile Services will discard the incorrect information.

We have very limited information as to the reason the credit card was rejected. The only person that may be able to answer this question is your bank representative. The best thing to do is go to our secure web site and verify the credit card information we have on file. If the information is correct you may decide to enter a new credit card online or contact your bank representative.

When you get your final invoice after the end of the month. Please send an email with the reasons you believe the calls are billed wrong. Make sure that you include your account number (group number) in the e-mail subject. Attach the invoice and mark the calls you want SIM Mobile Services to review in BOLD. We will then review the dispute and notify you of the outcome within 25 days. Send this email to Esta dirección electrónica esta protegida contra spambots. Es necesario activar Javascript para visualizarla .

This means that you have made an incomplete call that lasted more than 90 seconds. SIM Mobile Services does not charge for busy calls or incomplete calls unless one stays on the line for more than 90 seconds. To avoid this please make sure to press # key three times (# # #) if you see that you are not being connected after 60 seconds.

If your calls is connected to the destination, your charge for the call will start from the time you receive the callback until you hang up or press # # # for another call or press * * * to end the session. Pressing # # # for another call will reset the timer and begin a fresh count

There is no initial fee. The initial payment corresponds to your first prepayment that will be applied towards your account 24. When will my prepayment be applied? We will apply your prepayment as soon as we receive approval on your credit card. It takes 3 to 5 houers on a business working day.
For a wire transfer to reach our bank account it takes 3-5 business days If your prepayment has not been applied to your account within 5 business days, please check the status of your wire transfer with your bank. For any other type of prepayment, feel free to e-mail us requesting the status of your prepayment.